Purchasing+delivery+Returns
 

Our merchandise is shipped from around the world with selective partners we have establish great relationships to bring the best into your home. Our Furniture prices includes your shipment cost within the price quoted for each item in our collection. Taxes will be included due to Tax Regulations required by law. Your delivery fee will be additional out side of the price quoted for each product in our inventory. Your delivery fees  are quoted to us from our receiving company once you place your order. Once your delivery arrives to our receiving company each piece will be check for any damages before being delivered to your home.  One of our design representatives will contact you on the arrival of your merchandise to schedule a reasonable time and date for your delivery. In our peak seasons due to large orders if we are not able to deliver your merchandise your home at the appointed schedule time. We will notify you immediately if ever this situation should arrive to update estimated time of arrival. Any merchandise left over a week without a delivery date will be charged a monthly storage fee which will be added to your delivery fees. All delivery fees are paid in advance before delivery can be scheduled.

Our Return Policy, we can only take back damage products. No exceptions. If your merchandise is damaged, You must contact us within 24 hours by email , Jadenlynndesigninfo/claims@gmail.com with a follow-up call requesting to speak a design Rep. You must submit a claim ticket within 24 hours after your delivery. Once your claim is processed we will select and donate the damaged merchandise to a local charity of choice and issue you a credit back to your account and begin the process to re-ship your merchandise with a new assign approved deliver date on our next available shipping date.

Any Defects to your merchandise will require a 24 hour notice after delivery with photographs attached following an email explaining your claim regarding your merchandise to, Jadenlynndesigninfo@gmail.com.  We will also require a phone call within the permitted time of your claim of 24 hours to submit your claim immediately to our design representative. Once your claim is summited at the required permitted time you will receive a email with a claim number for confirmation along with a call from one of our design Reps. This process will take up to 7 to 10 business days or less. Once your claim is processed and approved we will start an immediate order to replace or correct the problem. If we are unable to correct the issue we will then proceed to replace your merchandise at no cost to you. 

Our Design Services allows our design team to assist you during your purchasing process. We are available by appointment only to assist you during your purchasing process. to make sure you choose the right scale and style to avoid any mistakes to avoid our return policy disclaimer.

We thank you for shopping with us